Welcome to SANOXY
SANOXY, an Irvine, California-based brand established since 2005, partners with highly skilled computer professionals and engineers focusing Adapters, Cables and Gaming Accessories.
Sanoxy offers a full line of Mobile Power and Charging products as well as Audio/Video Accessories. Sanoxy has developed a full line of Smartphone and Tablet Accessories for your favorite tablets including Apple iPad, iPhone, Samsung etc.
Sanoxy technology team also provides range of products for customized business solutions such as ATM and POS machines as well as educational electronics products for many school districts throughout United States.
SANOXY is headquartered in Irvine, California.
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Frequently Asked Questions
Q:Which payment methods does Sanoxy.com accept?
A:Sanoxy.com accepts Visa, MasterCard, American Express, Paypal.
Prepaid credit cards do not work.
Q: Does Sanoxy ship orders on the same day?
A: All orders received Weekdays before 14:00 Pacific Time in North America, are shipped on the same day that the order was placed, provided that the product requested is in stock at the time that the order is submitted.
Sanoxy uses FedEx or USPS as the primary shipping partner. If you require an alternate shipping carrier, the shipment may not meet the same-day shipping requirements. For more information about the shipping cut-off times for alternate carriers, contact the Customer Service team.
The shipping deadlines for expedited services differ by carrier, and orders might not be shipped out the same day. If you require an expedited shipping option, (for example, next day air or second-day air), contact the Customer Service team before you place your order.
Q:How can I obtain a volume discount quote?
A:To submit a request for a volume discount quote, complete the following:
On the Sanoxy.com website, click the Business tab. Complete all of the required fields on the form. Enter the SKU, Item name, and the desired quantity, as well as the target price that you are hoping to get. When you have completed the form, click Submit.
Note: When the form has been submitted and received, the Sanoxy.com Sales team will respond to you within 1 to 2 business days
Q:What countries does Sanoxy ship to?
A: Currently Sanoxy ships to the following countries:
United States, Canada, United Kingdom, Europe (Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City), Hungary, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Spain, Sweden, Switzerland, Turkey)
Q: What do I do if I received my order, and some products were not delivered?
A: If you receive your order and the wrong products were included or the order includes fewer products than you ordered, contact the Customer Service team within 48 hours of receiving the package. The Customer Service team will initiate an investigation to confirm what was shipped and what is missing. The investigation normally takes up to 5 business days from the time that you report the error. You will be contacted by the Customer Service team throughout the investigation.
Note: If your order includes items on backorder, the Customer Service team will note that in the confirmation email that they send to you. You can still cancel the items on backorder after you receive the first shipment. Unless otherwise informed, Sanoxy will ship out the items on backorder as soon as they become available.
Q:I bought my unit from a reseller or from the marketplace such as Amazon but it seems to be defective. Should I contact my reseller or submit a Return Merchandise Authorization (RMA) through Sanoxy.com?
A:You should contact your reseller first to determine whether the unit is still covered by the original return policy. If the reseller is able to replace or refund the unit, then you should do so through the reseller.
Note: Sanoxy.com can only refund units bought directly through Sanoxy.com. Units purchased through resellers and still within the warranty can only be replaced by Sanoxy.com.
**Please note that the warranty period is 90 days from the date of purchase.
Q:What should I do if my order was delivered damaged?
A:If you notice damage to the package prior to accepting the package from the courier, complete the following:
Contact the Customer Service team as soon as possible to inform Sanoxy that the package arrived damaged.
Note: If you do not report the damaged shipment to Sanoxy within 48 hours of the delivery, Sanoxy reserves the right to not honor claims for the damage.
Q:What is covered under the warranty policy?
A:Sanoxy.com offers product warranties against defects in materials. During the warranty period, products may be returned for replacement with equivalent products at the discretion of sanoxy.com. The Sanely.com warranty covers parts costs only. The warranty does not cover defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Any change to the warranty term is at the discretion of sanoxy.com
Standard warranty period 90 days of purchase from Sanoxy.com
Q:What should I do if my package is lost?
A:On very rare occasions, packages can be misrouted or mishandled while in transit. If a package does not arrive in time, contact the Customer Service team.
Note: Depending on your location, your package may not arrive until later in the day on the scheduled day for delivery.
Q:Does Sanoxy.com offer a warranty on its products?
A:Sanoxy.com offers a warranty on all its products. The warranty covers the products purchased for a specified timeframe. During the warranty period, you can contact sanoxy.com about any issues that you may experience.
If a product is covered under warranty and it fails, sanoxy.com will replace it for you.